Ben supplied and fitted a new boiler in a terrace house. He had been recommended by a neighbour. When quoting, he offered a variety of options and advised about the pros and cons of each. When installing, he was on time, completed the work to a high standard and took care to protect carpets etc. On completion, he talked through how to work the boiler. He made it clear when to contact him should there be any problem with the boiler going forward.